General Terms and Conditions of Sale and Use
applicable from 15/10/2024
Article 1 - Parties
These general terms and conditions are applicable between Yvonne and Denise, registered with the Trade and Companies Register under number 489 410 662 00030, the registered office is located rue de Kerpeux in Plérin, France, The company's email address is contact@yvonneetdenise.fr, hereinafter
"the Publisher" and "the Seller" and any natural or legal person, professionals or consumers, under private or public law, wishing to access the Content or make a purchase via the www.yvonneetdenise.fr website, hereinafter referred to as "the Customer", "the Visitor" or "the Buyer", hereinafter jointly referred to as "the Parties".
Article 2 - Definitions
"Customer / Visitor / Buyer" means any natural or legal person, professional or consumer, under private or public law, wishing to access the Content or make a purchase via the www.yvonneetdenise.fr website
"Site Content": elements of any kind published on the Site, whether or not protected by intellectual property rights, such as texts, images, designs, presentations, videos, diagrams, structures, databases or software.
"The Publisher": The company is the publisher of the Site.
"Product": goods of any kind sold on the Site by the Publisher to Customers.
"Site": the website accessible at the URL www.yvonneetdenise.fr, as well as the related sub-sites, mirror sites, portals and URL variations.
Article 3 - Scope of application
Access to the Site for the simple purpose of consultation is free and without obligation to purchase.
Browsing the Site implies the acceptance by any Internet user of these general terms and conditions. Mere access to the Site, by any means whatsoever, entails the application of these general terms and conditions by the Visitor. He also acknowledges that he has fully read them and accepts them without restriction.
Article 4 - Purpose of the site
The company Karine Debureau, operating under the Yvonne et Denise brand, uses the www.yvonneetdenise.fr Website as a sales platform for its Products to its Customers.
Article 5 - Steps of the Order
· In order to place their Order, the Customer selects the Products of their choice on the Site and adds them to their virtual shopping cart.
· By consulting their virtual shopping cart, the Customer will be able to check the number and nature of the Products he has chosen and will be able to check their unit price, as well as their overall price. He will have the possibility to remove one or more Products from his virtual basket.
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After validation of the basket, the Client is required to provide complete, up-to-date and fair information, the Seller cannot be held liable in this respect. The Client is informed that some of the information requested is mandatory for the proper execution of the Order he has placed, which he expressly acknowledges.
· The Customer selects its delivery method and provides the necessary information.
· Once the information has been completed, the Client is directed to the payment interface provided for this purpose.
· The Order is considered validated and final once payment has been received in full.
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Once the Order has been validated and definitive, the Seller will confirm that the Order has been taken care of by sending an email to the Client at the address indicated at the time of the Order.
Article 6 - Prices & payment
6.1. Product prices
· The price of each item is mentioned on its product sheet, all taxes included, excluding shipping costs.
· We reserve the right to change prices at any time, but the products ordered are invoiced at the price in force at the time of payment for the order.
6.2. Payment method
The Client can make his payment by credit card or PayPal. Credit card payments are made through secure transactions.
In the context of payments by credit card, the Publisher does not have access to any data relating to the Client's means of payment. The payment is made directly in the hands of the bank.
6.3. Invoicing
The Publisher will send or make available to the Client an invoice electronically after payment. The Client expressly agrees to receive invoices electronically.
6.4. Retention of title
The Products sold remain the property of the Publisher until full payment of their price, in accordance with this retention of title clause.
Article 7 - Delivery
· We guarantee shipping within 8 working days but do not provide any guarantee as to the carrier's deadlines. We invite you to visit the website of the carrier you have chosen to find out about it.
· In the case of an economical delivery (by green letter), we undertake to provide a tracking number. However, we cannot be held responsible for any loss or error in delivery by the Post Office. If applicable, we reserve the right not to refund the Order. By choosing this delivery option (green letter), you agree not to be compensated, reimbursed or reshipped in the event of loss or incorrect delivery by the Post Office.
· If you wish to be compensated in the event of a delivery error, we strongly advise you to deliver by Mondial Relay or Colissimo with Signature.
Article 8 - Liability of the Publisher
The Publisher undertakes to provide the necessary care and diligence to provide quality Products that comply with the specifications of these General Terms and Conditions. The Publisher is only responsible for an obligation of means concerning the services covered herein.
The Publisher will not be held liable in the event of force majeure or fault on the part of the Client:
8.1. Force majeure
Any impediment, limitation or disruption of the Service due to fire, epidemic, explosion, earthquake, bandwidth fluctuations, failure attributable to the access provider, failure of transmission networks, collapse of facilities, illicit or fraudulent use of passwords will be considered as a case of force majeure enforceable against the Client, codes or references provided to the Client, computer hacking, a security breach attributable to the Website host or the developers, flood, power failure, war, embargo, law, injunction, request or requirement of any government, requisition, strike, boycott, or other circumstances beyond the reasonable control of the Publisher. In such circumstances, the Publisher shall be exempted from the performance of its obligations within the limits of this impediment, limitation or inconvenience.
8.2. Fault of the Client
For the purposes of these General Terms and Conditions, any misuse of the Service, fault, negligence, omission or failure on the part of the Client or its employees, non-compliance with the advice given by the Publisher on its Website, any disclosure or illicit use of the Client's password, codes and references will be considered as a fault on the part of the Client enforceable against the latter, as well as the provision of erroneous information or the failure to update such information in his personal space. The implementation of any technical process, such as robots, or automatic requests, the implementation of which would contravene the letter or spirit of these general terms and conditions of sale, will also be considered as a fault on the part of the Client.
8.3. Technical Issues
In the event of technical problems of any kind leading to the inaccessibility of the Site, the Customer will not be able to claim any damage or compensation. The unavailability, even prolonged and for no limited period, of one or more online services may not constitute a prejudice for the Customers.
Article 9 - Dispute
In the event of a dispute relating to an Order, the Client must first contact Yvonne and Denise at the following address: contact@yvonneetdenise.fr, in order to find an amicable solution.